Last Updated: August 2026

Listener Vertex Grid Co., Ltd. (“Listener Vertex Grid”, “we”, “our”, or “us”) is dedicated to protecting the privacy and personal data of our clients, prospective partners, and website visitors.

This Privacy Policy outlines how we collect, process, store, disclose, and protect personal and operational information in compliance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (“PDPA”) and international data protection standards.

1. Data Controller Identification

The designated data controller responsible for the processing of your personal data is:

  • Data Controller: Listener Vertex Grid Co., Ltd.
  • Registered Office: Office 10, 72 Demo Road, Bangkok 00000, Thailand
  • Direct Telephone: +66 2 000 5410
  • Data Protection Inquiries: hello@listenervertexgrid.digital

2. Categories of Data We Collect

We collect information necessary to deliver application telemetry audits and communicate with business stakeholders:

  1. Inquiry & Contact Details: Full name, professional email address, organization name, telephone number, and job title submitted via our contact forms.
  2. Project Scoping Information: Information regarding your application architecture, current event tracking tools, feature adoption hurdles, and project timelines.
  3. Audit Engagement Telemetry: During contracted advisory programs, clients may provide anonymized event datasets, event dictionaries, or read-only analytical database access. We enforce strict data minimization to ensure direct personal identifiers (PII) are excluded or pseudonymized prior to transfer.
  4. Technical & Website Usage Data: IP address, browser type, operating system, timestamp, and referring URL collected automatically through standard secure server logs.

Under the Thailand PDPA, we process personal data under the following lawful bases:

  • Contractual Performance: To evaluate scope, execute Statements of Work, deliver diagnostic reports, and manage invoicing.
  • Legitimate Interests: To maintain website security, prevent fraudulent activity, and refine our consulting methodologies.
  • Consent: Where you have explicitly opted in (e.g. cookie preferences or newsletter subscriptions).
  • Legal Compliance: To satisfy corporate accounting, taxation, and statutory record-keeping duties under Thai law.

4. Retention of Data

Personal and commercial data is retained only for the duration necessary to fulfill the purposes for which it was gathered:

  • Inquiry Communications: Retained for up to twenty-four (24) months following last contact.
  • Contractual & Financial Records: Retained for seven (7) years in compliance with Thai statutory taxation and accounting laws.
  • Engagement Telemetry Datasets: Anonymized sample data provided for an audit is securely deleted or returned within sixty (60) days following final project delivery.

5. International Data Transfers

When analytical consultations involve cross-border collaboration, personal data may be processed on secure infrastructure located outside Thailand. Listener Vertex Grid ensures that international data transfers adhere to appropriate technical safeguards, encrypted channels, and contractual clauses ensuring an equivalent level of protection to the PDPA.

6. Your Data Subject Rights

Under the Thailand PDPA, you possess the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete records.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data when it is no longer needed.
  • Right to Restrict Processing: Limit the ways in which we use your data under specific statutory conditions.
  • Right to Data Portability: Receive your data in a structured, commonly used machine-readable format.
  • Right to Object: Object to processing based on legitimate business interests.
  • Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact our Data Protection Officer at hello@listenervertexgrid.digital.

7. Security Measures

We maintain comprehensive physical, administrative, and technical safeguards, including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access restrictions, and regular vulnerability audits to protect your data from unauthorized access, disclosure, or loss.

8. Updates to this Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our operational practices or legal requirements. Material updates will be indicated by the “Last Updated” date at the top of this document.